Find solutions to common Ledger Live problems and get back to managing your crypto securely.
Ensure your device is connected via USB and unlocked. Try a different USB port or cable. Update Ledger Live to the latest version. On Windows, install Ledger driver. Restart both Ledger Live and your computer.
After 3 incorrect PIN attempts, your Ledger resets. You'll need your 24-word recovery phrase to restore. Go to ledger.com/start and follow device restoration steps. Never share your recovery phrase with anyone.
Clear Ledger Live cache: Settings → Help → Clear cache. Restart the application. If issue persists, uninstall and reinstall from official source. Check your internet connection.
Synchronize accounts by clicking refresh icon. Ensure internet connection is stable. Check if blockchain network is experiencing issues. Clear cache and resync. Verify you're viewing correct account.
Check blockchain explorer for transaction status. Network congestion may cause delays. For ETH, you may have used low gas fees. Wait for network to clear or consider fee acceleration options.
Free up space by removing unused apps. Update device firmware to latest version. Ensure device is unlocked when installing. Restart Ledger Live and try again.
Use original Ledger USB cable. Try different USB ports (USB 2.0 ports often work better). Disable USB selective suspend in power settings. Update USB drivers on your computer.
Enable Bluetooth on both devices. Keep devices close together during pairing. Remove previous pairings and try again. Update Ledger Live mobile app. Restart both devices.